SWAT
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Recent activity by SWAT-
I cannot seem to get a ride?
Our vehicles might be at full capacity. Please be patient and proceed to book a different time slot.
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I am unable to swipe my boarding code
Please show the driver your ride confirmation ticket and inform him of your Name and last 4 digits of your handphone number. He will manually board you via the driver app.
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Will the driver wait for me if I'm late?
If there are no subsequent bookings and existing passengers on the vehicle, it will depend on the driver’s discretion.
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I can't find my driver, what should I do?
The bus will reach each stop at the planned timings and will not be able to wait beyond 5 minutes. If your bus did not turn up, you may write to us via the in-app feedback and we will respond in a ...
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I received a “Bus capacity is full” message when trying to book, what should I do?
Please try to book at another timeslot.
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When will I know if my Ride is Confirmed and when will I receive Vehicle Details? How long will I have to wait after booking?
You will receive a ride confirmation immediately after you have successfully made a booking. Please check Manage in the app to view your bus departure time, and make your way to the terminal slight...
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Can I cancel my booking? Is there a time limit for it? Will I be charged?
We encourage you to cancel your booking early if you are not able to make it for the ride. This will allow the vehicle to be freed up to serve other passengers. No, you will not be charged for ca...
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Where can I retrieve my booking?
Select the menu icon at the top left hand of the screen. Select Manage Ride to view existing and past bookings.
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Is there any cut off time for booking?
You will need to book before bus departure time. However, please arrive at the pick up stop earlier as the bus will depart the stop at the specific departure time.
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Can I book multiple trips for myself?
Yes you can book multiple trips for yourself across the multiple days which bookings are opened.